Pricing and frequently asked questions
Updated 2026-10-23 · owner Puccha team · pricing plans quota faq
Puccha charges for resolutions, not seats. You pay only when Puccha actually resolves a question — failed answers, downvotes and human handoffs are free.
Start free, no credit card, up and running in 90 seconds.
Every figure on this page is USD per month, the same ladder published at puccha.ai/pricing in both English and Thai.
Free — $0/month
Section titled “Free — $0/month”Try Puccha on a real workload, no card required.
- 100 resolutions/month (hard cap, no overage)
- 20 documents · 3 team members · 1 workspace
- Chat widget in Thai and English · source citations · feedback collection
- Limits: no human handoff, and Puccha branding on the widget
Team — $109/month
Section titled “Team — $109/month”For support teams and knowledge managers.
- 1,000 resolutions/month · 5,000 API queries/month
- $0.12 per overage resolution
- 500 documents · 5 team members (+$22/seat up to 10) · 1 workspace
- Human handoff + agent inbox · CSAT surveys + tickets
- LINE channel · custom widget branding · conversations kept, or a retention window of up to 1 year
Business — $549/month
Section titled “Business — $549/month”For multi-team and multi-brand organisations.
- 5,000 resolutions/month · 25,000 API queries/month
- $0.08 per overage resolution
- 5,000 documents · 20 team members · 5 workspaces
- Multi-persona (HR, Sales, CS)
- API keys + MCP server · conversations kept, or a retention window of up to 3 years
Enterprise — contact sales
Section titled “Enterprise — contact sales”For regulated industries: legal, finance, government.
- 25,000+ resolutions/month · $0.05 per overage resolution
- Unlimited team members and workspaces
- Compliance audit log (hash-chained) · per-document access policies · SAML SSO (on the roadmap)
- security review support (SoA, questionnaires) · dedicated account manager · data residency options · SLA + breach notification
- Negotiated quotas and pricing — this plan has no published price
Which plan a feature starts at
Section titled “Which plan a feature starts at”| Feature | Starts at |
|---|---|
| Web chat widget | Free |
| Source citations | Free |
| Human handoff + agent inbox | Team |
| LINE channel | Team |
| Custom widget branding | Team |
| Multi-persona | Business |
| API keys + MCP server | Business |
| Priority support | Enterprise |
| Per-document access policies · data residency · SAML SSO (roadmap) | Enterprise |
Frequently asked questions
Section titled “Frequently asked questions”What’s included in the Business plan? What’s included in each plan? Every plan includes the chat widget in Thai and English and source citations on every answer. What a plan changes is the volume — resolutions per month, documents, team members and workspaces — and which features are unlocked: human handoff and the LINE channel from Team; multi-persona, API keys and the MCP server from Business; priority support from Enterprise. Price and included resolutions per month, plan by plan: Free $0 · 100 (hard cap) · Team $109 · 1,000 · Business $549 · 5,000 · Enterprise contact sales · 25,000+. The Business plan at $549/month, for example, includes 5,000 resolutions/month, 25,000 API queries/month, 5,000 documents, 20 team members and 5 workspaces, with overage at $0.08 per resolution. Each plan above lists what it includes in full, and the “Which plan a feature starts at” table below maps every feature to the plan it starts at.
Can I start free? Yes. The Free plan is $0/month, no credit card, and you are running in about 90 seconds.
What counts as a resolution? A resolution is counted when Puccha answers a question from your documents. Refusals where nothing supported an answer, downvoted answers and handoffs to a human are neither counted nor charged.
What happens when I go over quota? Free is a hard cap at 100. Paid plans bill overage at the plan’s own rate, per resolution: Team $0.12 · Business $0.08 · Enterprise $0.05.
Does Puccha support Thai? Fully, in both Thai and English. It is built Thai-first — the interface, retrieval, contracts and support.
Which channels are supported? The web widget on every plan; the LINE channel from Team; further omnichannel surfaces and multiple personas from Business. See Channels.
Does Puccha make answers up? No. Puccha answers only from your documents, cites its sources, and says it doesn’t know when nothing supports an answer. See How Puccha answers.
What document formats can I upload? MD, MDX, PDF and DOCX, by upload or paste, plus git-sync and regulation starter packs (PDPA, ISO 27001, BOT, SEC, OIC, HA).
Is it secure and PDPA-compliant? It is built audit-ready: raw question text is never stored in logs, export and erasure APIs exist, and admin access is audit-logged. See Security and compliance.
How do I contact sales? Email hello@puccha.ai for Enterprise plans and enterprise deals.