Channels and omnichannel
Updated 2026-09-20 · owner Puccha team · channels omnichannel line inbox handoff
Puccha meets customers where they already are. Every conversation, from every channel, lands in one inbox your team answers from.
Supported channels
Section titled “Supported channels”- Web chat widget — one script tag, your branding and colours, Thai and English.
- LINE — an Official Account that answers from your documents, with tickets and human handoff. Multiple OAs per organisation are supported, and Puccha can answer inside LINE groups.
- Facebook Messenger
- TikTok
- X (Twitter)
Every channel shares one knowledge base, answers with citations from your documents, and feeds the same central inbox.
Related features
Section titled “Related features”- One inbox for every channel — with several views (List / Split / Table / Board).
- Human handoff + agent inbox — when the assistant hands off, an agent picks up with the full context.
- Tickets + CSAT surveys — track the work and measure satisfaction.
- Each organisation connects its own apps — your own LINE OA, Facebook pages and other accounts.
Which plan a channel starts at
Section titled “Which plan a channel starts at”| Channel | Starts at |
|---|---|
| Web chat widget | Free |
| LINE | Team |
| Facebook, Instagram, TikTok, X, and multi-persona | Business |
See Pricing for plan details, and the LINE OA setup guide to connect LINE.