For customers (External)
Updated 2026-09-20 · owner Puccha team · overview
This section is open to everyone. It is written for the administrators and technical teams of organisations that use Puccha.
| You want to know | Read |
|---|---|
| What Puccha is, and what it is for | What Puccha is |
| What each plan costs, what it includes, and which feature starts where | Pricing |
| Which channels Puccha can answer on, and from which plan | Channels |
| Which security controls are live, and which are still in progress | Security and compliance |
| How Puccha decides to answer, hand off to a person, or decline | How Puccha answers |
| What each conversation and ticket status means, and what changes it | How Puccha answers § Statuses |
| What each dashboard figure counts, which are estimates, and how long the data is kept | What the dashboard numbers mean |
| Connect a LINE Official Account to Puccha | Connecting LINE OA (Thai) |
Just ask The chat button in the corner of every page is Puccha, running on the same knowledge base as this section. Ask in Thai or English. Anything it cannot answer is recorded as a knowledge gap for the team to fill.