For customers (External)

Updated 2026-09-18 · owner natthawat@harmonyx.co · overview

This section is open to everyone. It is written for the administrators and technical teams of organisations that use Puccha.

You want to know	Read
How Puccha decides to answer, hand off to a person, or decline	How Puccha answers
What each conversation and ticket status means, and what changes it	How Puccha answers § Statuses
Connect a LINE Official Account to Puccha	Connecting LINE OA (Thai)

Just ask The chat button in the corner of every page is Puccha, running on the same knowledge base as this section. Ask in Thai or English. Anything it cannot answer is recorded as a knowledge gap for the team to fill.